Information / frequently asked questions:
- Please contact Great Lakes Holsters if you are interested in a Tactical Infusion print for your holster. GLH will be glad to help you find the look you are interested in. For custom prints, Tactical Infusions requires a high quality graphic (picture) file (JPEG, PNG, VECTOR etc.) that is not currently trademarked. GLH can forward your graphic to Tactical Infusions or you can contact them as well. Tactical Infusions prints are $15 for one print or $10 for two or more.
- Regular checking and tightening of screws and fasteners on your Great Lakes Holster maybe required.
- Payment for all online / phone / email ordered purchases are credit card or Paypal preferred. Invoicing is through email only. We are unable to take over the phone credit card transactions at this time. GLH will accept U.S. Post Office money orders only. Please contact GLH before mailing. Please do not mail cash. All other forms of payment (personal checks, bank checks, all other brands of money orders) will be returned.
- At this time, Great Lakes Holsters will not accept delivery of any type of customer owned item for holster or sheath making.
- GLH offers all current LEO / military / first responders a 10% discount. Please contact us before ordering.
- No returns or exchanges of any CUSTOM ORDERED item. This includes any item built with special instructions, parts or prints.
- You may return any standard / non-custom item within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- If you need to return an item, please contact us and we will quickly respond with instructions.
- For all orders, Great Lakes Holsters ships anywhere in the continental United States for free using USPS First Class Parcel or Retail Ground (4-7 business days). The option for USPS Priority (1-3 business days) is available for an extra fee. Please contact us for shipping outside the United States. Shipping times are approximate and are subject to change. Items requiring custom parts from an outside source may delay shipping.
- Order status requests are welcome and GLH will advise updates via email.
To contact us:
GLH provides service via an online store only. GLH does not have a retail service open to the public. Because of the ever increasing amount of solicitor calls we receive, we rarely answer the phone. The best way to reach us is to text or email us at:
Text: Monday - Friday 9-5 est at (810) 434-9067
Great Lakes Holsters
PO Box 227
Saint Clair, MI 48079
Or use this contact form and we will get back to you as soon as possible.